Thông tin
As the CIO, I am responsible for shaping technology strategy and driving comprehensive digital transformation across the organization. I oversee key IT systems—including financial accounting, sales, membership management, POS, e-procurement, and internal applications—while ensuring strict information security. My role involves designing business processes, standardizing SOPs, integrating enterprise systems, and optimizing technology budgets. Leveraging multi-project management, systems thinking, and agile problem-solving, I collaborate closely with cross-functional teams and partners to ensure project success. Certified as an ITIL Managing Professional by PeopleCert.org, I am committed to enhancing operational efficiency and fueling sustainable corporate growth.
Quá trình huấn luyện
Kỷ niệm huấn luyện
Quá trình công tác & học tập
Công tác
CIO2026 – nay
NOVAGROUP
I advise and shape IT strategies, infrastructure, cybersecurity, and enterprise-wide technology services. My core responsibilities include standardizing SOP documents, driving digital transformation and AI adoption across the vertical, monitoring systemic compliance, and optimizing technology budgets. Additionally, I oversee talent capability development, including high-quality recruitment, professional training, and performance evaluation to ensure secure, high-availability, and fully compliant IT operations.
CIO2022 – 2026
NOVASERVICE
At Nova Service, serving as CIO overseeing Nova Service, and 16 subsidiaries, I drive digital transformation and AI adoption by establishing robust governance frameworks and roadmaps. I lead key initiatives such as optimizing Citigym's customer journey via Salesforce, developing the NovaTicket platform with automated OTA integrations, and consolidating core financial and supply chain systems. Additionally, I deploy AI CCTV and FaceID technologies to enhance security and customer tracking, while launching the Nova Membership app as a centralized commerce and personalized care hub.
Head of IT Operation & Services2021 – 2022
Ideal Life - FE Credit
I'm as one of the founding members of Ideal Life, initially operating as a member company of FE Credit, I contributed directly to building a pioneering milestone in Vietnam's insurtech sector. We successfully developed and released the country's first online life insurance exchange platform on schedule, achieving a major industry breakthrough by establishing the first marketplace capable of aggregating and distributing life insurance products from all providers onto a single unified platform.
ITSM Manager2018 – 2021
Viet Nam Australia International School
During my tenure at VAS, I modernized the institution's technology landscape by transforming the traditional IT helpdesk into a professional IT service delivery model built on ITIL 4 standards, encompassing asset, incident, problem, change, and release management while standardizing and transparently managing the IT budget across the Central Office and all campuses. Simultaneously, I collaborated with the team to successfully deliver critical educational technology platforms, including the Student Management System (SIS), student bus tracking, online timetable scheduling, and the digital call center system.
Country IT Manager2012 – 2018
CMG Corp
While working at CMG, the parent company of California Fitness & Yoga, I served as a key person spearheading the deployment of an integrated CRM and ERP platform built on the Microsoft Dynamics and Microsoft CRM ecosystem. This solution enabled seamless management of the entire customer journey from initial lead generation to full membership status, while optimizing enterprise-wide financial, human resources, and supply chain operations.
Học tập
Cử nhân2007 – 2011
Đai học Hoa Sen
Chuyên ngành: Software Development
Cử nhân2007 – 2011
Đại Học Hùng Vương
Chuyên ngành: Management Information Systems
Dự án tiêu biểu
Digital Transformation & AI-Driven Ecosystem
2025NOVA GROUP
Digital Strategy & Governance: Formulated digital transformation strategies, integrated and promulgated governance frameworks, regulations, standards, and departmental processes.
- Citigym Customer Journey Optimization: Managed and optimized the customer journey platform for Citigym using core Salesforce alongside custom-developed applications (Citigym and Citistart).
- NovaTicket & OTA Integration: Self-mastered and developed the entertainment service business platform via NovaTicket, featuring automated API integration with leading OTAs and TAs across Vietnam.
- Unified Financial & Operational Systems: Successfully transformed and integrated core financial accounting, procurement, and supply chain platforms, automating unified sales data aggregation from diverse business sources (Salesforce, NovaTicket, Smile, R-Keeper, Golf, etc.).
- AI CCTV & FaceID Integration: Deployed AI CCTV platforms to support security, operations, marketing, and sales—optimizing governance, service standards, and safety. Integrated FaceID recognition to automate customer journey tracking across NovaGroup’s service touchpoints for marketing and sales.
- Nova Membership Ecosystem App: Standardized and optimized these ecosystems to launch and continuously enhance the Nova Membership app (released in February 2025), serving as a centralized hub for cross-ecosystem product commerce and personalized customer care with exclusive privileges.
IZION - Online Life Insurance Exchange Platform
2022Ideal Life
Insurtech Platform Development: Successfully built, developed, and released the platform on schedule, marking it as Vietnam's pioneer online life insurance exchange.
Multi-Vendor Distribution Ecosystem: Achieved a major breakthrough by becoming the first unit capable of aggregating and distributing life insurance products from all providers onto a single unified marketplace platform.
IT Service Management Transformation & Core Digital Solutions
2021VietNam Australia International School
IT Service Management (ITSM) Transformation: Transformed the traditional IT helpdesk into professional IT service delivery built on ITIL 4 standards.
Core ITIL Processes Implemented: Asset management, incident management, problem management, change management, and release management, while systematically gathering feedback for continuous professional IT service improvement.
Financial & Budget Optimization: Optimized, transparently managed, and standardized the IT budget across the Central Office and all school campuses.
Application Delivery & Digital Transformation: Successfully collaborated with the team to deliver and deploy key platforms, including:
- Student Management Platform.
- Student Bus Tracking & Transportation Management System
- Online Timetable Scheduling System
- Digital Call Center System Transformation
CRM & ERP Management Flatform
2018CMG Corp
Customer Lifecycle Management: Provided a comprehensive solution to manage the entire journey from the lead generation stage until the customer officially becomes a member.
Enterprise Operations Optimization: Integrated and optimized financial management, human resources (HR), and supply chain operations across the entire enterprise on a unified platform.
Chứng chỉ & bằng cấp
ITIL 4 foundation
ITIL 4 specialist: Driver Stakeholders Value
ITIL 4 specialist : High-Velocity IT
ITIL 4 specialist: Create, Deliver and support
ITIL 4 Strategist: Direct, Plan and Improve
ITIL Managing Professional
AWS SysOps Administrator Associate
CISSP® - Certified Information Systems Security Professional
Power APP & Automation
Patterns Of Excellence
MBTI, Time Management & Presentation