2026 – nayCIONOVAGROUP
—I advise and shape IT strategies, infrastructure, cybersecurity, and enterprise-wide technology services. My core responsibilities include standardizing SOP documents, driving digital transformation and AI adoption across the vertical, monitoring systemic compliance, and optimizing technology budgets. Additionally, I oversee talent capability development, including high-quality recruitment, professional training, and performance evaluation to ensure secure, high-availability, and fully compliant IT operations.
2022 – 2026CIONOVASERVICE
—At Nova Service, serving as CIO overseeing Nova Service, and 16 subsidiaries, I drive digital transformation and AI adoption by establishing robust governance frameworks and roadmaps. I lead key initiatives such as optimizing Citigym's customer journey via Salesforce, developing the NovaTicket platform with automated OTA integrations, and consolidating core financial and supply chain systems. Additionally, I deploy AI CCTV and FaceID technologies to enhance security and customer tracking, while launching the Nova Membership app as a centralized commerce and personalized care hub.
2021 – 2022Head of IT Operation & ServicesIdeal Life - FE Credit
—I'm as one of the founding members of Ideal Life, initially operating as a member company of FE Credit, I contributed directly to building a pioneering milestone in Vietnam's insurtech sector. We successfully developed and released the country's first online life insurance exchange platform on schedule, achieving a major industry breakthrough by establishing the first marketplace capable of aggregating and distributing life insurance products from all providers onto a single unified platform.
2018 – 2021ITSM ManagerViet Nam Australia International School
—During my tenure at VAS, I modernized the institution's technology landscape by transforming the traditional IT helpdesk into a professional IT service delivery model built on ITIL 4 standards, encompassing asset, incident, problem, change, and release management while standardizing and transparently managing the IT budget across the Central Office and all campuses. Simultaneously, I collaborated with the team to successfully deliver critical educational technology platforms, including the Student Management System (SIS), student bus tracking, online timetable scheduling, and the digital call center system.
2012 – 2018Country IT ManagerCMG Corp
—While working at CMG, the parent company of California Fitness & Yoga, I served as a key person spearheading the deployment of an integrated CRM and ERP platform built on the Microsoft Dynamics and Microsoft CRM ecosystem. This solution enabled seamless management of the entire customer journey from initial lead generation to full membership status, while optimizing enterprise-wide financial, human resources, and supply chain operations.
